Real-time SystemsHalosis

Omni-Channel Chat System

Client: Halosis
Duration: 1 year

Architected an omni-channel chat system supporting WhatsApp, Messenger, and Instagram with 40% faster response time.

40% faster response20% sales increaseMulti-platform

Project Overview

Halosis needed a unified chat platform to manage customer communications across WhatsApp, Facebook Messenger, and Instagram. The system needed to provide real-time messaging, agent assignment, and seamless handoff between channels.

I designed and implemented the entire architecture using Laravel for the API layer, WebSockets for real-time communication, and Firebase for push notifications.

Challenges

  • Multiple messaging platform integrations
  • Real-time message synchronization
  • Agent workload management

Solutions

  • Unified messaging API abstraction layer
  • WebSocket-based real-time updates
  • Smart agent routing algorithm
  • Firebase push notifications

Key Results

Response time reduced by 40%
Sales conversions increased by 20%
Customer support costs reduced
Unified view of all conversations

Key Features

Multi-platform messaging
Real-time chat synchronization
Agent assignment and transfer
Automated responses
Analytics dashboard

Tech Stack

LaravelWebSocketsFirebaseVueJS 3RedisMySQL
Role

Senior Software Engineer

Company

Halosis

Year

2022 - 2023

Duration

1 year

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